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Whether you have a question about an appliance, need order details, or want guidance choosing the right kitchen gear.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. After that, transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your kitchen door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your kitchen, please review our Return Policy page for full details on how to start the process.
Can I exchange an appliance for a different model?
We are happy to help you find the right match. Please contact us within the return window and we will walk you through the exchange steps outlined in our Return Policy.
How do I know which refrigerator or range is right for my kitchen?
Each product page includes detailed dimensions, capacity specs, and feature breakdowns. If you still need help deciding, send us a message with your kitchen layout and cooking preferences and we will point you in the right direction.
Do your built-in ovens require professional installation?
Built-in ovens and gas ranges may require professional installation by a licensed technician in your area. We recommend consulting a local installer to ensure proper ventilation, gas line connections, and compliance with local building codes.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Replies
Owned and operated by Gourmet Gear House, our team responds to every inquiry within one business day.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If an appliance is not the right fit for your kitchen, our return policy makes the process straightforward.
